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163,000 workers, 37% training: Malaysia’s AI skills gap in focus
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163,000 workers, 37% training: Malaysia’s AI skills gap in focus

e27 Asia

July 16, 2026·2 min read

A government-commissioned study in Malaysia found that nearly 9 in 10 Global Business Services jobs will change due to AI, with 24% being highly impacted and 65% medium impacted.

Introduction to Malaysia's AI Skills Gap

As the world grapples with the increasing presence of Artificial Intelligence (AI) in the workplace, Malaysia has found itself at the forefront of this technological shift. A recent government-commissioned study has shed light on the country's AI skills gap, revealing a pressing need for workers to acquire new skills to remain relevant in the job market. This phenomenon is not unique to Malaysia, as countries like Bangladesh are also experiencing similar challenges in adapting to the rapidly changing technological landscape.

Background of the Study

The study, which focused on the Global Business Services (GBS) sector, found that nearly 9 in 10 jobs will undergo significant changes due to the integration of AI. This sector is a critical component of Malaysia's economy, and the findings have significant implications for the country's workforce. The study's results are a stark reminder that the Fourth Industrial Revolution is well underway, and countries must adapt quickly to remain competitive. In Bangladesh, the start-up ecosystem is also feeling the effects of this revolution, with many companies struggling to find workers with the necessary AI skills to drive innovation.

Key Details of the Study

The study revealed that 24% of GBS jobs will be highly impacted by AI, while 65% will experience medium impact. This means that a significant proportion of workers will need to acquire new skills to remain employable. However, the study also found that only 37% of the 163,000 workers in the GBS sector have received training in AI-related skills. This skills gap poses a significant challenge for Malaysia, as it seeks to maintain its position as a hub for GBS operations. In Bangladesh, the government and private sector are also working to address the AI skills gap, with initiatives such as training programs and workshops aimed at upskilling the workforce.

Impact of the AI Skills Gap

The AI skills gap has significant implications for Malaysia's economy, as well as its workers. If left unaddressed, the gap could lead to significant job displacement, as workers who are unable to adapt to the changing job market are left behind. Furthermore, the lack of AI skills could hinder the growth of the GBS sector, as companies seek out alternative locations with more skilled workforces. In Bangladesh, the start-up ecosystem is also vulnerable to the effects of the AI skills gap, as companies struggle to find workers with the necessary skills to drive innovation and growth. To address this challenge, the government and private sector must work together to provide workers with the training and upskilling opportunities they need to remain relevant in the job market.

Conclusion

In conclusion, the AI skills gap in Malaysia is a pressing issue that requires immediate attention. The study's findings are a stark reminder that the Fourth Industrial Revolution is well underway, and countries must adapt quickly to remain competitive. As Bangladesh navigates its own start-up ecosystem, it would do well to take heed of Malaysia's experience and work to address the AI skills gap before it becomes a major challenge. By providing workers with the necessary AI skills and training, Bangladesh can ensure that its workforce remains relevant and competitive in the rapidly changing technological landscape.

Source: e27 Asia

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